For inquires about signing in for service, please call the Billing and Collection Department at 336-626-1222 or email Bobbie Hatley at firstname.lastname@example.org. See link below for application for service. For customers who are renting, a deposit will be required before service can be connected. The deposit for service at property inside city limits is $110.00. The deposit for service at property outside City limits is $140.00. To help with completing the proper paperwork, please bring a copy of your lease / rental agreement with you to the billing office. The Billing & Collection Department office is located in the basement of City Hall located at 146 N. Church Street. The standard hours of operation are 8:30 a.m. - 12:00 noon, 1:00 p.m. - 5:00 p.m., Monday- Friday.
The month end water/sewer billing invoice is produced on or before the last day of the month and is due by 5:00 p.m. fifteen days from the billing date indicated on the bill. If payment is not received by the due date, a delinquent reminder notice is sent. The delinquent reminder notice advises customers of the additional fees assessed to the account due to late payment.
Bills can be paid:
- In person at City Hall (146 North Church Street)
- At City Hall Kiosk (Located behind City Hall at 146 North Church Street)
- Through the mail (City of Asheboro, PO Box 2628 Asheboro, NC 27204-1106)
- On-Line with Credit Card (Using third party provider)
- Draft payment option (four dates available)
Credit Card Payments Over The Phone
The City of Asheboro uses a third party agency to collect payments made using a credit card over the phone. Call 1-800-272-9829 to make your payment using a credit card over the phone. Customers will need their account number and jurisdiction code 3957 when making a payment with a credit card. Payments made with a credit card will be posted electronically within one business day of the transaction time and date. (Please note, a $2.95 fee will be assessed by a third party collector.) Click here for more information.
View And Pay Your Bill Online
Customer Water and Sewer Invoices are available for viewing on-line by the 1st day of every month. Delinquent reminder notices are available for viewing after production, usually after the 16th or 17th day of the month. Customers also have the option to pay their bill online using a third party agency. The cost to pay your bill online using a credit card is $2.75. The cost to pay your bill online using an e-check is $1.50.
In order to view and pay your bill online, you must have your account number and password. Your account number and password are listed on your month end billing invoice (beginning May 2010). The first time you access your invoice on-line, you will be prompted to change your password. Once you have changed your password, it will not be reflected on your future invoices.
Click here to view and pay your invoices.
Draft Payment Option
The City of Asheboro offers a draft payment option for utility bills. This allows customers the ability to have bills paid electronically each month from a bank account. Customers can choose from four different billing dates, allowing the payment to come from the account when it will be most convenient. Customers may cancel their draft if they decide not to continue with the program. If you have questions about the draft payment option, call the Billing and Collection Department at 336-626-1222.
To enroll, please click here for a form and mail it along with a pre-printed voided check to:
City of Asheboro
ATTN: Billing & Collection Department
PO BOX 1106
Asheboro, NC 27204-1106